Frequently Asked Questions
What is TomWaterhouse.com?
TomWaterhouse is a website that provides horse racing tips and form analysis to members on a subscription basis as well as free horse racing, sports and betting news content. This is not a wagering website.
How do I become a member of your tipping service?
What are my payment options?
We accept Visa, MasterCard and American Express debit and credit cards. We do not currently accept PayPal.
When should I expect to receive my tips?
I send out the tips every Saturday morning before 11am AEST.
Can I cancel at any time?
What is the difference between the Bronze and Silver packages?
What is the difference between the Silver and Gold memberships?
How does the Money Back Guarantee work?
If you sign up for the Gold Package you will be refunded a month's subscription if there is a negative return in respect of your first month. Negative return in respect of a month will be determined by the aggregate of the stake of bets won multiplied by the best price offered by Australian wagering operators minus the stake of all bets during your first 28 days. Read more here.
How do I claim my monthly subscription fee refund if my first month on the Gold Package shows a negative return?
You don't need to do anything. I'll refund the money back to your nominated payment method, no questions asked, even if you didn't bet.
What is the difference between the Gold and Emerald memberships?
With the Emerald Package you get access to my exclusive WhatsApp group where I provide members with real-time updates, late mail and advice on where the tough money is going.
I'm not from Australia - can I still get your tips?
Yes, this is not a wagering website so you can sign up from anywhere in the world.
I just made a payment but I want to upgrade. Will I be charged again?
When you upgrade to a higher priced package, we'll apply a prorated credit to the charge and change the plan immediately. So you will receive the benefits of the new plan straight away and won't be paying more than you should.